Shipping & Returns

 

Payment 

Credit card payment via Stripe. 

 

Shipping costs

Sweden – Shipping cost 39 kr.

Europe – Shipping cost 59 kr.

Outside of Europe – Shipping cost 79 kr.

Your purchased products will be shipped as a traceable package with Postnord.

 

Order Confirmation

Once we receive your order we will send an order confirmation to your e-mail address. 

You will also receive an email when we have sent the goods so that you can assess the delivery time.

 

Deliveries

The delivery time depends on the product.

Since the kimonos is made on demand the delivery time can vary between 2 weeks up to 4 weeks.

You will find the delivery time for each product under the product description.  

If we cannot deliver within the agreed time we will contact you and offer free cancellation on request.

Angelique Fihn lingerie assumes full liability for the delivery. Should the product be in any way damaged or not delivered, the customer must contact customer service within 4 weeks of agreed delivery date to claim a refund. Should customer fail to contact customer service within the given time frame, the liability is on customer.

 

Returns & Exchanges 

It is our desire that you are completely satisfied with the products purchased from us.

If you are not satisfied with your products, you have full return and exchange right within 14 days of receipt of unused articles.  

Items must be returned unused with all tags still attached and in the original box.

Note that there is no exchange right on panties if the sealing is broken because of hygiene reasons.

 

When exchanging a product the delivery time will be the same as the original shipping time due to on demand manufacturing.

When replacing the goods or returns the customer pays for the shipping cost. In return, we will refund the total amount of the purchase.

Once we have received your items we will refund you by your original payment method.

Angelique Fihn lingerie reserves the right to deny refund if the items do not meet our return requirements. 

 

How to return 

Please email us at info@angeliquefihn.com with your name and order number and if you wish to exchange or return the item. 

Then send the item back to us and as soon as we have received it we will contact you with a new delivery date for the product or settle the refund. 

Return shipping is paid by you as a customer unless it is angeliquefihn.com who delivered the wrong item or damaged goods. 

We would recommend that you use a postal service that insures you for the value of the items you are returning and obtain proof of postage, since we are not responsible for returns damaged or lost.

 

 

Send your return to:

Angelique Fihn AB
Kommendörsgatan 29

414 64 Gothenburg